Android

repositories {
    google()
    mavenCentral()
    maven {
        url 'https://mirrors.tencent.com/repository/maven/thirdparty/'
    }
    gradlePluginPortal()
}

// 设置为 true 后，只有没在人工服务阶段就会显示“人工服务”按钮，在人工服务阶段会自动隐藏。
// 设置为 false 后，永远不显示“人工服务”按钮
TencentAiDeskCustomer.getInstance().setShowHumanService(true);

// 设置为 true 后，转人工排队阶段显示“结束排队”按钮
// 设置为 false 后，永远不显示“结束排队”按钮
TencentAiDeskCustomer.getInstance().setShowLeaveQueue(true);

// 设置为 true 后，进入人工服务状态就会显示“服务评价”按钮，在人工服务前会自动隐藏。
// 设置为 false 后，永远不显示“服务评价”按钮
TencentAiDeskCustomer.getInstance().setShowServiceRating(true);

// 设置为 true 后，进入人工服务状态就会显示“结束会话”按钮，在人工服务前会自动隐藏。
// 设置为 false 后，永远不显示”结束会话“按钮
TencentAiDeskCustomer.getInstance().setShowEndHumanService(true);

// 显示头像(默认 true)
TencentAiDeskCustomer.getInstance().setShowAvatar(true);
// 显示昵称(默认 false)
TencentAiDeskCustomer.getInstance().setShowNickName(true);

// 设置机器人头像
TencentAiDeskCustomer.getInstance().setRobotAvatar("https://tccc-im-agent-avatar-1258344699.cos.ap-nanjing.myqcloud.com/robot_default_avatar_3.png");
// 设置机器人昵称
TencentAiDeskCustomer.getInstance().setRobotNickName("your robot nickname");

// 设置为 false，则 UIKit 展示在智能客服管理端配置的人工客服的头像和昵称
TencentAiDeskCustomer.getInstance().setEnableUnifiedMemberProfile(false);


// 设置为 true（默认值），则 UIKit 展示设置的统一的客服头像和昵称
// 如果您未设置统一的客服头像，则展示客服号默认的头像
// 如果您未设置统一的客服昵称，则展示客服号默认的昵称
TencentAiDeskCustomer.getInstance().setMemberAvatar("https://tccc-im-agent-avatar-1258344699.cos.ap-nanjing.myqcloud.com/seat_default_avatar_2.png");
// 统一的人工客服的昵称
TencentAiDeskCustomer.getInstance().setMemberNickName("your member name");

// 消息阅读状态默认展示，如果您想隐藏消息阅读状态，请设置为 false
TencentAiDeskCustomer.getInstance().setShowReadStatus(false);

TencentAiDeskCustomer.getInstance().addListener(new AIDeskListener() {
    @Override
    public void onUnreadCountDidChange(int unreadCount) {
        Log.i("客服会话未读数:" + unreadCount);
    }
});

// 设置多客服号列表
ArrayList<String> list = new ArrayList<>(Arrays.asList("desk-1", "desk-2", "346236"));
TencentAiDeskCustomer.getInstance().setCustomerServiceIDList(list);

// 跳转至指定客服号聊天页面
startActivity(TencentAiDeskCustomer.getInstance().getCustomerServiceChatIntent(context, "346236"));

// 结束会话
JSONObject endServiceJson = new JSONObject();
try {
    endServiceJson.put("customerServicePlugin", 0);
    endServiceJson.put("src", "27");
} catch (JSONException e) {
    throw new RuntimeException(e);
}
TencentAiDeskCustomer.getInstance().sendCustomMessage(endServiceJson.toString(), "your customerServiceID", true);

public class MyApplication extends Application {
    ...
    final int SDKAppID = 0; // Your SDKAppID，即开通了智能客服 Desk 和推送服务 Push 的应用 ID
    final String APP_KEY = ""; // 应用的【客户端密钥】，非【服务端密钥】

    @Override
    public void onCreate() {
        super.onCreate();
        
        registerPush();
        
        ...
    }
    
    private void registerPush() {
        TIMPushManager.getInstance().registerPush(getApplicationContext(), SDKAppID, APP_KEY, new TIMPushCallback() {
            @Override
            public void onSuccess(Object data) {
                Log.i(TAG, "registerPush success");
                TIMPushManager.getInstance().getRegistrationID(new TIMPushCallback() {
                    @Override
                    public void onSuccess(Object data) {
                        Log.i(TAG, "getRegistrationID success: " + data);
                    }

                    @Override
                    public void onError(int errCode, String errMsg, Object data) {
                        Log.i(TAG, "getRegistrationID error: " + errCode + " " + errMsg);
                    }
                });
            }

            @Override
            public void onError(int errCode, String errMsg, Object data) {
                Log.i(TAG, "registerPush error: " + errCode + " " + errMsg);
            }
        });
    }
}

public class MyApplication extends Application {
    ...
    
    @Override
    public void onCreate() {
        super.onCreate();
        ...
        
        TIMPushManager.getInstance().addPushListener(new TIMPushListener() {
            @Override
            public void onNotificationClicked(String ext) {
                Log.i(TAG, "onNotificationClicked: " + ext);
                // 获取 ext 自定义跳转
                OfflinePushExtInfo offlinePushExtInfo = null;
                try {
                    offlinePushExtInfo = new Gson().fromJson(ext, OfflinePushExtInfo.class);
                    if (offlinePushExtInfo.getBusinessInfo().getChatAction() == OfflinePushExtInfo.REDIRECT_ACTION_CHAT) {
                        // customerServiceID 即发送消息的客服号
                        String customerServiceID = offlinePushExtInfo.getBusinessInfo().getSenderId();
                        if (TextUtils.isEmpty(customerServiceID)) {
                            return;
                        }

                        // 登录智能客服，成功后跳转到指定的客服号会话
                        TencentAiDeskCustomer.getInstance().initWithProfile(getApplicationContext(), SDKAppID, userID, userSig, "", "", new AIDeskCallback() {
                            @Override
                            public void onSuccess() {
                                Log.i(TAG, "initWithProfile success");
                                Intent intent = TencentAiDeskCustomer.getInstance().getCustomerServiceChatIntent(getApplicationContext(), customerServiceID);
                                intent.addFlags(Intent.FLAG_ACTIVITY_NEW_TASK);
                                startActivity(intent);
                            }

                            @Override
                            public void onError(int code, String desc) {
                            }
                        });
                    }
                } catch (Exception e) {
                    Log.e(TAG, "getOfflinePushExtInfo e: " + e);
                }
            }
        });
    }
}

-dontshrink
-dontoptimize
-keep class com.tencentcloud.tencentcloudcustomer.** { *; }
-keep class com.tencent.qcloud.** { *; }
-keep class com.tencent.imsdk.** { *; }
-keep class * implements com.tencent.qcloud.tuicore.interfaces.TUIInitializer {}