分类决策模型

POST /v1/decisions

POST {CMR_BASE_URL}/v1/decisions

curl --request POST "${CMR_BASE_URL}/v1/decisions" \\
  --header "Authorization: Bearer ${CMR_API_KEY}" \\
  --header "Content-Type: application/json" \\
  --data '{
    "model": "cmr-decisions",
    "state": "我的提现已经连续失败三天，今天必须支付供应商货款，请尽快处理。",
    "questions": {
      "is_urgent": {
        "type": "noul",
        "instructions": "这条工单是否需要优先处理？"
      }
    }
  }'

import os
import requests

response = requests.post(
    f"{os.environ['CMR_BASE_URL'].rstrip('/')}/v1/decisions",
    headers={
        "Authorization": f"Bearer {os.environ['CMR_API_KEY']}",
        "Content-Type": "application/json",
    },
    json={
        "model": "cmr-decisions",
        "state": "我的提现已经连续失败三天，今天必须支付供应商货款，请尽快处理。",
        "questions": {
            "is_urgent": {
                "type": "noul",
                "instructions": "这条工单是否需要优先处理？",
            }
        },
    },
    timeout=30,
)
response.raise_for_status()
result = response.json()
print(result["answers"]["is_urgent"]["noul"])

{
  "model": "cmr-decisions",
  "state": "我的提现已经连续失败三天，请帮我检查支付账户。",
  "questions": {
    "department": {
      "type": "choice",
      "instructions": "这条工单应该交给哪个团队处理？",
      "criteria": {
        "billing": "支付、账单、退款与提现问题",
        "technical": "程序缺陷、服务故障与系统集成问题",
        "sales": "产品咨询、采购与合同问题"
      }
    }
  }
}

{
  "model": "cmr-decisions",
  "state": "我已经反馈三次，问题仍然没有解决，这让我非常失望。",
  "questions": {
    "frustration": {
      "type": "score",
      "instructions": "评估客户的不满程度，按 criteria 从低到高评分。",
      "criteria": ["情绪平静", "有些不满", "非常不满"]
    }
  }
}

{
  "model": "cmr-decisions",
  "state": "请立刻处理，今天必须完成付款。",
  "questions": {
    "is_urgent": {
      "type": "noul",
      "instructions": "文本是否表达了需要立即处理的紧急诉求？"
    }
  }
}

{
  "model": "cmr-decisions",
  "state": {
    "ticket": {
      "subject": "提现失败",
      "message": "已经失败三天，今天必须付款，我非常不满。"
    },
    "history": [
      {"role": "customer", "text": "昨天也反馈过，仍未解决。"}
    ]
  },
  "questions": {
    "department": {
      "type": "choice",
      "instructions": "选择负责处理该工单的团队。",
      "criteria": {
        "billing": "支付、账单与提现问题",
        "technical": "程序缺陷与系统故障",
        "sales": "采购与合同咨询"
      }
    },
    "frustration": {
      "type": "score",
      "instructions": "按从低到高的等级评估客户不满程度。",
      "criteria": ["情绪平静", "有些不满", "非常不满"]
    },
    "is_urgent": {
      "type": "noul",
      "instructions": "是否需要优先处理？"
    }
  }
}

{
  "model": "cmr-decisions",
  "state": [
    {"role": "customer", "text": "提现失败了。"},
    {"role": "customer", "text": "已经三天了，今天必须付款。"}
  ],
  "questions": {
    "is_urgent": {"type": "noul", "instructions": "结合上下文，是否需要优先处理？"}
  }
}

{
  "id": "dec-7f3a2c1059814a62acb350be36a4d119",
  "model": "typesafe/jev-1.13",
  "answers": {
    "is_urgent": {"type": "noul", "noul": 0.96}
  },
  "usage": {
    "prompt_tokens": 120,
    "completion_tokens": 18,
    "total_tokens": 138
  }
}

{
  "id": "dec-a1b2c3d456784abca9c81234567890de",
  "model": "typesafe/jev-1.13",
  "answers": {
    "department": {
      "type": "choice",
      "choice": "billing",
      "probabilities": {"billing": 0.89, "technical": 0.10, "sales": 0.01},
      "confidence": 0.83
    },
    "frustration": {
      "type": "score",
      "score": 1.8,
      "legend": {"0": "情绪平静", "1": "有些不满", "2": "非常不满"},
      "probabilities": {"0": 0.05, "1": 0.10, "2": 0.85},
      "confidence": 0.86
    },
    "is_urgent": {"type": "noul", "noul": 0.96}
  },
  "usage": {
    "prompt_tokens": 427,
    "completion_tokens": 73,
    "total_tokens": 500
  }
}

{
  "id": "dec-9e8d7c6b54324d01aabbccddeeff0011",
  "model": "typesafe/jev-1.13",
  "answers": {
    "is_urgent": {"type": "noul", "noul": 0.78}
  }
}