义齿客服百问百答（1）

作者 | 义齿外贸Sasa   阅读时长 | 4分钟

国庆前，随意凑一篇~

现在有一些义齿工厂，招人分为两组。

一组人专门翻译

一组人专门做客服

义齿工厂卖的是产品和服务。显然在义齿公司，服务占7成，那么客服就很重要。沟通能力，专业知识，及时解决方案。

以前有些专做翻单的，想转做外单客服的，这篇文章可能对你有帮助。

落Order之前，翻译时就应该发现的问题，有以下几种。

1.颜色。

如何发问：订单指示缺少颜色？

Hi Name:

Case No#1234,Pt: Peter ,Full Zirconia#12

Please give me Shade? 或者(What is the shade ?)

Thank you

Sasa

2.材料。

如何发问：订单指示缺少具体材料？

1.Hi Name:

Case No.#1234,Pt: Peter ,shade A3.

Please let me know,what material for this case?

Thank you

Sasa

2.如果是局部活动Case, Finish Case?

那需要问，胶托充胶还是隐义充胶？

Hi Name:

Case No.#1234, Pt:Peter, Finish Case ,A3

Finish case in Acrylic OR Flexible (Vaplast) ?

Which Material ?

Thank you

Sasa

3.牙位与订单不一致

如何发问：订单牙位与实际牙位不一致？

1.Hi Name:

Case No.#1234,Pt: Peter ,Full Zirconia#12, shade A3.

Dentist Priscription marked#12to be fabricated ，

But, actual the prepairation on impression showing#4to be fabricated.

Please confirm the correct tooth prepairation number?

Thank you

Sasa

4.托盘明显变形或模糊

如何发问：来货时托盘或模型明显变形或模糊？

1.Hi Name:

Case No.#1234,Pt: Peter ,Full Zirconia#12, shade A3.

After checking the impression and model, we found that:

1. the impression is out of shape

2.tooth prepairation abutment is deformed.

Under these circumstances,finishing a crown based on current impressionwill not guarantee proper fit and seating.

We strongly recommend taking a new impresstion.

If insist on fabricating the crown with current impression ,that will be under dentist risk.

Thank you for your understanding and cooperation.

Sasa